Dameter Support
Thank you for using Dameter. This page answers the questions we are asked most often and explains how to get in touch with us.
If it does not solve your problem, please feel free to reach out through Contact.
Contents
- Step count is not increasing
- Screen Time data cannot be obtained
- Notifications are not arriving
- The app crashes or freezes
- Rankings or mini-games are unavailable
- What happens to your data when you change devices
- Deleting your score history or account information
- Redoing the permission prompts
- System Requirements
- Contact
Step count is not increasing
Dameter reads the step count recorded in the Health app. Please check the following in order.
- Open the Health app and check whether steps have been recorded for today
- On your iPhone, go to Settings → Apps → Health → Data Access & Devices → Dameter, and check that Steps, Walking + Running Distance and Active Energy are turned on
- Go back to your Home Screen and open Dameter again (reopening it loads your latest step count)
If Airplane Mode or Low Power Mode has been on for a long time, or if you walked without carrying your iPhone, your steps may not have been counted.
Screen Time data cannot be obtained
Dameter reads your total daily usage time from the iPhone's Screen Time feature.
- On your iPhone, check that Screen Time is turned on in Settings → Screen Time
- Check that you approved the permission prompt shown during setup (if you declined, please see "Redoing the permission prompts" below)
- If your iPhone was issued by your company or school, a management profile may be restricting access
On days when Screen Time data cannot be obtained, the Screen Time category scores 0 points, and your score is calculated from the other four: steps, distance, calories and your Namataro Level.
Notifications are not arriving
- Check that notifications are turned on in Settings → Notifications → Dameter on your iPhone
- Check that Focus or Do Not Disturb is not suppressing notifications
- In the Settings screen inside Dameter, check under Notifications that the kinds of notifications you want are turned on (each kind can be switched separately)
The app crashes or freezes
Please try the following first.
- Quit Dameter completely and start it again
- Restart your iPhone
- Check in the App Store that Dameter and iOS are up to date
If that does not resolve it, please let us know what happened through Contact. To help us investigate smoothly, it is useful if you can tell us your device model, iOS version, Dameter version and the steps you took when it occurred.
Rankings or mini-games are unavailable
We may have temporarily paused the feature. Please check the Service Status page to see whether it is marked "On a break". Features on a break will be back once we resume them.
If the feature is marked "Operational" but still does not work, please let us know through Contact.
What happens to your data when you change devices
Your daily score history in Dameter is stored on the iPhone you are using. There is no in-app transfer feature. If you move to a new iPhone by restoring from an iCloud backup or by transferring directly from iPhone to iPhone, the history may come along. If you set up the new iPhone from scratch, it will not.
The step data in the Health app itself is carried over by Apple via iCloud. Even if your history does not come along, your new iPhone recalculates scores for past days from your past steps, distance and calories. However, past Screen Time and Namataro Level cannot be retrieved, so those scores will be lower than the originals.
Your purchased or granted Dara P balance and the dress-up items you own are carried over to the new iPhone through iCloud, provided you are signed in with the same Apple ID. If you are taking part in the ranking function, the nickname and scores you share for the ranking are managed on the server. For details, please see the Privacy Policy.
Deleting your score history or account information
The score history on your iPhone is deleted in full when you uninstall Dameter (anything included in an iCloud backup may come back if you restore from that backup).
To delete your score history together with the information sent to the server through features such as the ranking function (nickname, scores and the like), use "Delete account" on the Settings screen inside Dameter. Free Dara P is deleted as well. Purchased Dara P and dress-up items remain. This action cannot be undone.
If you are unable to use account deletion, please get in touch through Contact. We will respond after verifying your identity. For details, please see the Privacy Policy.
Redoing the permission prompts
Even if you declined the prompt the first time, you can change it at any time from your iPhone's settings.
- Health: Settings → Apps → Health → Data Access & Devices → Dameter
- Screen Time: Settings → Screen Time → Dameter (if it is not listed, please open Dameter once and then check again)
System Requirements
| Item | Details |
|---|---|
| Supported OS | iOS 26.2 or later |
| Supported devices | iPhone |
| Required permissions | Health / Screen Time |
| Network | An internet connection is required for rankings and data synchronization |
Contact
If the FAQ does not solve your problem, or if you have requests or feedback, please feel free to send them to the following.
When reporting a problem, including the following information helps us investigate smoothly.
- Device model (for example, iPhone 17 Pro)
- iOS version (for example, iOS 26.2)
- Dameter version (shown on the Settings screen inside the app)
- What is happening, and the steps to reproduce it if possible
It may take some time for us to reply. We appreciate your understanding.